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Thank you for choosing Genify.pro. We aim to provide reliable, high-quality AI services that meet your business or personal needs. Please read this Refund Policy carefully before subscribing to our services. This policy explains how we handle refunds for digital subscription services delivered via Genify.pro, a software-as-a-service (SaaS) platform operated from Romania and subject to European Union (EU) consumer protection laws. 1. ### Nature of Our Services Genify.pro offers subscription-based access to digital AI tools and services. These services are delivered online and become accessible immediately upon payment confirmation. Because our products are digital in nature, they are considered non-returnable and non-tangible, which makes standard refund practices (as with physical goods) inapplicable in most cases. 2. ### Right of Withdrawal (EU/EEA Customers) Under EU consumer protection law (Directive 2011/83/EU and Romanian Government Ordinance no. 34/2014), consumers generally have the right to withdraw from online purchases within 14 days. However, this right does not apply to digital services that: Are fully performed or accessed immediately after purchase, and Where the consumer has expressly consented to waive the right of withdrawal. Because Genify.pro provides immediate access to our platform and resources upon successful subscription payment, you expressly agree at checkout to: Begin the service immediately, and Waive your 14-day statutory right of withdrawal. This agreement is confirmed through a required checkbox during the subscription process. 3. ### No Refunds Policy By subscribing to Genify.pro, you acknowledge and agree to the following: All payments are final and non-refundable once access to the platform is granted. No partial refunds will be issued for unused time, downgrades, or early cancellations of monthly or yearly plans. If you cancel your subscription, it will remain active until the end of the current billing period, after which it will not renew. 4. ### Exceptions and Error Handling We may issue refunds under the following limited circumstances, at our sole discretion: You were incorrectly charged multiple times due to a technical error. You were billed after properly canceling your subscription before the renewal date. You were charged fraudulently or your account was compromised. In these cases, please contact us within 7 days of the billing issue at [your support email address], and include: Your full name and account email The transaction ID and billing date A description of the issue We reserve the right to deny refund requests that do not meet the above criteria. 5. ### Subscription Cancellations You may cancel your subscription at any time through your account dashboard. Cancelling a subscription will prevent future renewals, but does not generate a refund for the current billing cycle. It is your responsibility to manage your subscription, and we encourage you to review billing dates in advance to avoid unwanted renewals. 6. ### Chargebacks Initiating a chargeback or payment dispute without first contacting our support team to resolve the issue may result in immediate termination of your account, permanent ban from the platform, and legal action if the chargeback is determined to be fraudulent or abusive. 7. ### Contact Information For questions or issues related to billing or refunds, please contact us at: Email: support@genify.pro Website: www.genify.pro 8. ### Updates to This Policy We may update this Refund Policy from time to time. If we make significant changes, we will notify you by email or through your dashboard. Continued use of our services after an update constitutes acceptance of the revised policy.